This is a funny clip of our fearless leader addressing the troops before yet another thrilling day of cabin cleaning. Watch for the signature clipboard slap. Notice how enthusiastic everyone is. The carts are called "Molly Carts," the people in navy shirts are Team Leaders (TLs) and the maroon shirted folks like me are the Room Attendants (RAs).
So what do we do around here? CLEAN CABINS! and for an unlucky few, clean lodges. We wake up and eat in the EDR (Employee Dining Room) or, with the way they cook, "Eat Dead Rats." We have to be at the Linen Room by 8 am. If you're good, the TLs will fight over you. You swipe your card and report to Wren for your List. The List will make or break your day. A good list has more "Occupied" rooms than "Due Outs." We usually get about 12-15 rooms each. So you take your List and do some rough calculations that never pan out load up your Molly Cart with the amount of towels, washcloths, bathmats, pillowcases, sheets, TP, tissues, soaps, bear soaps, shampoos, ice bags, sanibags, literature, postcards, pens, cleaners, sponges and last but not least a toilet brush with a three inch handle. Needless to say, the toilets don't get cleaned all that often. Once you've chosen a functional Molly Cart (some have been wrecked in illegal Molly Cart races) and loaded all this stuff up, you head out to your assigned cabins. On the way you may pass a large grunting buffalo. If you're lucky the large buffalo is not laying in front of the cabin you have to clean. Once at the cabin door you recite the RA mantra, knock, knock, knock, "Hello, Housekeeping" three times. Sometimes, just to break up the routine you might use a foreign accent or an Exorcist Voice. If no one gripes at you for waking them up, you head on in and swing into action. Here's my routine: strip the beds, make the beds up with fresh sheets, strip the used towels, use a bath towel to wipe out the shower and bathroom floor, replace towels, clean mirror, sink, table, desk windowsills, empty the trash, look at the toilet. We have four cleaning solutions all of which go by colors: pink-foaming cleanser, yellow-disinfectant, green-air freshener, and blue-glass cleaner. Everyone competes to see who can clean successfully with just yellow. We are also supposed to "hand vaccume," walk around and pick up little bits of stuff. If you just let the chipmunks come in they will clean the floor for you though. As far as tips go, the lodges get the best tips, but they're the biggest pain in the butt. I was in Dunraven Lodge today and made $18 in tips off of my first four rooms. We're supposed to turn them in for tip pool but no one does. We have lunch at 11 am and clock back in at 11:45. You have to hurry or the lunch line goes out the door of the EDR. After lunch it's back to the cabins. On a good day I finish my rooms by 2 pm. When you finish you turn in your key and List and unload the cart. If you're lucky your team is finished too otherwise you have to help them. There are about 3 people on a team. The TLs drop in to see how you're doing throughout the day and report to the front desk which rooms are finished. A good TL will help you if you have a bad list or go get things you have forgotten or run out of from the linen room. A bad TL hides out until lunch taking naps or playing battleship. A really bad TL goes into rooms ahead of you and takes your tips!
That's about it in a nutshell. Next time you stay somewhere remember that the person who put the little cups out probably just cleaned the toilet. Those little paper caps really don't mean much.
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